2025 Relocation Instructions
Here are the step-by-step instructions for the Virtual Seat Relocation process!
Relocation Process
How do I relocate my seats?
For step-by-step instructions, please reference the guide: here
The “Relocate/Add Seats” button does not work.
This button is not active until your designated date and time and then will remain active through the remainder of the relocation and additional seat process. Your date and time were sent to you via email and is based on your seniority. If you cannot locate your date and time, please contact your account representative or call 317-297-7000. There will be a countdown screen until you have access.
I’m not sure that I want to relocate; can I still view available inventory?
Yes, you can log in and view available inventory without affecting your current seat location. Your current seat location is only affected if you fully complete the relocation process.
I want to relocate, but there are not any available seats that I want.
Inventory is limited and if you do not find any seats that you wish to move to, you can log out or exit the Virtual Venue and you will remain in your current location. Please note, the inventory throughout this process is changing in real time as season ticket members relocate, so be sure to log back in and check availability throughout the process. You are able to relocate once per day through the end of the process.
My session was timed out and when I logged back in, I couldn’t find the seats I originally selected.
Please contact your account representative or call 317-297-7000.
Can I relocate again if I have already gone through the relocation process?
Yes! You have the ability to relocate your seats once every 24 hours through the end of the process.
The seats I wish to relocate to are more expensive than my current location.
At checkout, you will be asked to provide a credit card, ACH and/or account credit for payment of the difference between your current seats and the new seats you have selected. You will have the option to pay in full at the time of purchase or select the payment plan option.
The seats I wish to relocate to are less expensive than my current location.
If you choose to downgrade, the difference in credit will be applied to your Account Manager to be used for single game tickets, group tickets, or renewals for 2026.
The system won’t allow me to relocate to seats I have found.
If you are not able to select seats for a relocation, be sure you aren't leaving a single seat, as the system won't allow this. If this is not the case and you are still having issues, please contact your account representative or call 317-297-7000.
I only want to relocate a portion of my seats.
Please contact your account representative for partial relocation options or call 317-297-7000.
My session was timed out and when I logged back in, I couldn’t find the seats I originally selected.
Please contact your account representative or call 317-297-7000.
I wish to relocate my seats and add additional seats.
If you are interested in relocating and purchasing additional seats, you can easily do so at the same time online. Please click on the seats you wish to relocate to in order to start the process and view available seats on our Virtual Venue. Please note, you can add up to four (4) additional seats while relocating your current seat location. If you do not find a location you wish to move to and still want to purchase seats, please exit out of the relocation process and contact your account representative directly to purchase.
I don’t want to relocate, but I want to check out available seats to add on to my account.
This process is not available online; however, at your designated date and time you can contact your account representative directly to discuss available inventory and purchase. Please note you can add up to four (4) additional seats.
I am in need of accessible seating.
Accessible seating is not available during the online relocation process. Please contact your account representative for available options or call 317-297-7000.
I’m not available at my designated date and time; what are my options?
Even if you are unable to view inventory until your designated time, you are able to log on at any point after that through the end of the process.
I don’t have access to a computer or the internet.
You can also access Account Manager to complete the relocation and additional seat process on your mobile device. If you do not have access via a computer, tablet or mobile device, please contact your account representative at your designated time for assistance.
I want to relocate to club seats.
If you are interested in club seats, please contact your account representative or call 317-297-7000.